Shipping Policy

Our goal is to ensure that your purchase reaches you as quickly as possible, so you can start enjoying your new product. Here is an overview of our shipping policy.

Processing Time

All orders placed on Xilana require 1-3 business days for processing. This processing time allows us to verify the accuracy of your order, prepare your items for shipment, and complete any necessary paperwork. Please note that we are closed on national holidays, so kindly consider this when estimating the arrival time of your order.

Shipping Time

Once your order has been processed, it will be shipped from our warehouse in the USA. The estimated shipping time for delivery within the United States is 4-6 business days. Our shipping partners will provide you with a tracking number, allowing you to stay updated on the delivery status of your order.

Shipping Fees

For all orders within the USA, we offer a flat rate shipping fee of $5.75. This fee covers the cost of packaging, handling, and shipping your items right to your doorstep. Our chosen shipping method is both reliable and fast, ensuring that your order arrives in the shortest time possible. Whether you are purchasing one item or multiple items, the shipping fee remains the same, making it convenient and affordable for all our customers. Take advantage of our fast and affordable shipping by placing your order now.

Tracking Your Order

Once your order has been shipped, you will receive an email containing a tracking number. You can use this number to monitor the progress of your order and estimate its expected arrival time. If you have any inquiries regarding the delivery status of your order, please do not hesitate to contact us at [email protected].

Order Changes and Cancellations

If you need to make changes or cancel your order, please reach out to us as soon as possible. We will do our best to accommodate your request. However, please be aware that once your order has been shipped, changes or cancellations cannot be made. If you have any questions about your order, please feel free to contact us at [email protected].

International Shipping

Currently, Xilana only offers shipping within the United States. We apologize for any inconvenience this may cause and hope to expand our shipping services in the future.

Contact Us

If you have any questions or concerns regarding our shipping policy, please do not hesitate to contact us at [email protected]. Our dedicated customer service team is available Monday through Sunday to assist you. 

We hope this shipping policy has provided you with the information you need regarding shipping from Xilana. We look forward to serving you and thank you for choosing our store for all your shopping needs.

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