Return & Refund Policy

We at Xilana strive to provide you with a seamless shopping experience and want you to be completely satisfied with your purchase. In the event that you are not entirely happy with your order, we have a straightforward Return & Refund Policy to assist you.

Return Policy

You may initiate a return within 14 days of receiving your order. To be eligible for a return, the item must be unused, in its original condition, and with all original packaging and tags intact. We reserve the right to reject returns that do not meet these criteria.

To start the return process, please contact our customer service team at [email protected]. They will guide you through the necessary steps and provide you with a return authorization number.

Please note that return shipping costs will be the responsibility of the customer. We recommend using a trackable shipping service to ensure the safe return of the item. Once we receive and inspect the returned item, we will process your refund.

Refund Policy

Once your return is approved, we will initiate the refund process. Refunds will be issued to the original payment method used during the purchase. Please allow 6-8 business days for the refund to be processed and credited back to your account. The exact timeframe may vary depending on your financial institution.


At this time, we do not offer direct exchanges. If you wish to exchange an item for a different size, color, or style, we recommend initiating a return for a refund and placing a new order for the desired item.

Defective Or Damaged Items

If you receive a defective or damaged item, please contact our customer service team immediately at [email protected]. We will assist you in resolving the issue by providing a replacement or issuing a refund, depending on product availability and your preference.

Contact Us

If you have any further questions or require assistance regarding our Return & Refund Policy, please don’t hesitate to reach out to our customer service team at [email protected]. We are here to help and ensure your satisfaction.

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