Frequently Asked Questions


1. How do I place an order?

Placing an order with Xilana is quick and easy. Simply browse our website, choose the products you want to purchase, and add them to your shopping cart. When you’re ready to complete your order, proceed to the checkout page. Follow the prompts to enter your billing and shipping details, select a payment method, and finalize your purchase.

2. Can I make changes or cancel my order?

If you need to make changes or cancel your order, please contact our customer service team at [email protected] as soon as possible. While we will do our best to accommodate your request, please note that changes or cancellations may not be possible once the order has been processed.

3. How can I track my order?

Once your order is processed and shipped, you will receive a shipment confirmation email containing a tracking number. You can use this number to track the progress of your delivery and estimate its arrival time.


1. What is the estimated shipping time?

Our standard shipping time is typically 6-8 business days after the order has been processed. Please note that this timeframe may vary depending on the shipping destination and any unforeseen circumstances that may arise during transit.

2. Does Xilana offer international shipping?

Currently, we only ship to addresses within the United States. We apologize for any inconvenience caused and appreciate your understanding.

3. Is there a shipping fee?

Yes, we charge a flat rate of $5.75 for all orders within the USA. This fee covers the cost of packaging, handling, and shipping to ensure that your order is delivered safely and efficiently. If you have any additional questions about our shipping process, please feel free to reach out to us for further assistance.

Return & Refund

1. What is your return policy?

We accept returns within 14 days of receipt. The item must be in its original condition and packaging. To initiate a return, please contact us at [email protected].

2. What if my item is damaged or defective?

If you receive a damaged or defective item, please contact us at [email protected] immediately. We will work with you to resolve the issue, either by replacing the item or providing a refund.

We hope this information clarifies any questions you may have had. Should you require further assistance or have any other inquiries, please don’t hesitate to contact our customer service team. We’re here to help!

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